Welcome to Family Store. By using this website and placing an order, you agree to the following terms and conditions. Please read them carefully before making any purchase.
1. Return and Exchange Policy
Our return and exchange policy is valid for 30 days from the date of receiving the order. If more than 30 days have passed since delivery, we will unfortunately be unable to offer you a return or exchange.
To be eligible for a return or exchange, the product must meet the following conditions:
The product must be unused.
The product must be in the same condition as received.
The product must be in its original, unopened packaging.
Proof of purchase or order number must be provided.
2. Non-Returnable and Non-Exchangeable Products
Due to the nature of the products sold by Family Store, certain items cannot be returned or exchanged for hygiene and safety reasons, including:
Cosmetic products that have been opened or used.
Skincare products that have been opened or used.
Hair care products that have been opened or used.
Any product whose original seal or packaging has been tampered with or removed.
Any product that is not in its original condition at the time of return request.
3. Cases Where Returns or Exchanges Are Accepted
Return or exchange requests may be accepted in the following cases:
If the product arrives damaged.
If the product has a manufacturing defect.
If the wrong product was sent.
If the product arrives in a condition that makes it unusable.
In such cases, you must contact us within 48 hours of receiving the order and provide clear photos of the product and its condition upon arrival.
4. Refunds
Once we receive and inspect the returned product, we will notify you by email or through our approved communication method that we have received your return request. We will also inform you whether your refund has been approved or rejected.
If your refund is approved, the amount will be returned to your original payment method within a certain period of time, depending on your bank or payment provider.
5. Late or Missing Refunds
If your refund has been approved but you have not received it yet, please follow these steps:
Check your bank account again.
Contact your credit card company, as it may take some time before the refund is officially posted.
Contact your bank, as processing times may vary.
If you have done all of the above and still have not received your refund, please contact us at:
{email address}
6. Sale and Discounted Items
Products purchased during sales or special promotions cannot be returned or exchanged unless the item is damaged, has a manufacturing defect, or the wrong product was sent.
7. Exchanges
We only replace products in the following cases:
Manufacturing defects.
Damaged items upon delivery.
Incorrect items sent.
If you would like to request an exchange, please contact us at:
{email address}
Please include your order number and clear photos of the product, and we will provide you with the return or exchange instructions after reviewing your request.
8. Return Shipping
Once your return or exchange request is approved, our customer service team will provide you with the return address.
Please note the following:
The customer is responsible for return shipping costs unless the error was on our side.
Original shipping fees are non-refundable.
If a refund is approved, return shipping costs may be deducted from the refunded amount if applicable.
We recommend using a reliable shipping service with a tracking number.
9. Disclaimer
Family Store aims to display products as accurately as possible in terms of images and descriptions. However, actual colors or packaging may vary slightly due to manufacturer updates or screen settings.
Results from using cosmetic, skincare, and hair care products may vary from person to person depending on skin type, hair type, and individual conditions. We recommend reviewing the ingredients carefully and ensuring the product is suitable before use.
10. Contact Information
For any inquiries regarding orders, returns, or exchanges, you may contact us